Turtle-like glacial pace. That is the speed at which they process claims.
It took them a month to begin processing my cat’s claims. Then they put it on hold due to the vet not providing the information they wanted. I asked the vet to send the info, which the vet did promptly.
Now Embrace says it will take another month for them to review the additional info from the vet.
To me, this spells extreme understaffing or a shortage of funds to pay claims — or basic bad business practices, where claims are delayed as long as possible.
Do not choose Embrace unless you want to waste money.
These are tools and equipment I use to groom a beautiful Persian cat during a house call. There are cat combs and brushes, a Zoom Groom, claw trimmers, IV San Bernard moussette, a tiny shaver, and a suction deshedder. This well-designed bathroom is large and comfortable.
I prepare my work area, often in the kitchen or bathroom, using the big towels you provided.
You bring your cat to me.
For bathing, deshedding or dematting visits, I assess your cat by quickly running a hand over and under his or her body. This tells me about coat condition and their reaction to handling.
For claw trims, I wrap your cat in the towel, place an e-collar (cone) on the head, and begin the claw trim.
If your cat tries to bite, struggles, howls, hisses, pants or kicks, I will either finish the claw trim or decide that it is not *safe to finish. *When cats struggle, it is easy to cut too much of the claw, causing bleeding and pain.
If the cat is too upset for safe grooming, we will discuss options to get your cat the grooming they need.
After the grooming, payment is made with cash, zelle or venmo. If the grooming was stopped due to the cat’s behavior, or if it never began due to cat hiding in inaccessible place, there is a $20 fee to cover subway/bus and time.
After successful visits, we discuss how often your cat should be groomed, and schedule the next visit.
The last step is treats and playtime. Always try to end on a happy note. Thank you!!